Hubl new release
Frequently asked questions
Transition and data
Do I need to download a new app, or will this one update automatically?
If you have auto updates switched on then no action is needed, the app updates automatically. The next time you open Hubl, you'll be on the new version. If you don't see the changes, check that your device has installed the latest update from the App Store / Google Play.
Will my existing data, history, and settings carry over?
Yes. All your data, history, and settings transfer over automatically - nothing is lost and there's nothing you need to do. When you first login, you will see that the history between the 17th and 21st June is not showing. This will show in the app by the 25th June. If you need this data before then, contact us and we can provide it to you.
Do I need to set anything up again?
No. Everything is ready to go as soon as you log in.
What happens to the old version? Will it still work?
No. The old version is being retired and will no longer be supported. To keep using Hubl, please move to the new version, your account and data are waiting for you there.
Login and access
Do I use the same username and password?
Yes. Log in with the same username and password you've always used - nothing has changed. If you have forgotten you login details, please use the “Forgot password” link on the sign screen of the app.
What if I can't log in / my credentials don't work?
First, double-check you're using the email and password linked to your account. If you've forgotten your password, tap 'Forgot password' on the login screen to reset it. Still stuck? Contact us at support@cfscompliance.co.uk and we'll get you back in.
Is there anything different about how I sign in?
No, signing in works exactly as before.
What's new?
What are the main new features and what do they do?
The new version of Hubl introduces Food wastage logging, Risk assessment and Incidents features, as well as an enhanced insights reporting dashboard. These premium features will be accessible to all users for 1 month free of charge.
What's changed compared to the version I'm used to?
We’ve given the app a full refresh and rebuilt Hubl from the ground up using the latest technology, so it's faster, smoother, and ready for what's next.
Why did you make these changes?
Your feedback shaped this update. We wanted to give you a better, faster Hubl. By rebuilding the app on the latest technology, we've improved performance and reliability across the board — and laid the groundwork for the new features in this release, with more to come. You'll find the app looks familiar, but works better under the hood.
Other
Is my subscription changing?
No. We are giving all users the chance to try out our new premium features but there is no
obligation to continue using them beyond the trial period. You will have access to all of the
features you currently enjoy and there will be no change to you monthly subscription fee.
Which devices/iOS versions are supported?
Minimum supported version: iOS 15
This version provides the baseline security features and APIs required by the application.
Recommended version: iOS 16 and above. Newer versions offer improved performance, security updates, and long-term support.
Devices older than iPhone X or running iOS versions below 15 are not supported due to limited performance and lack of security updates.
Which devices/Android versions are supported?
Minimum supported version: Android 14 (API level 30)
Android 14 is the minimum version that still receives acceptable security support across major vendors.
•Recommended versions: Android 15-17
These versions provide the most stable and secure environment for the application.
• Security note: Android 10 and earlier versions are no longer supported by most manufacturers and
therefore, excluded.
Support & feedback
If something isn't working or you have a question, get in touch at support@cfscompliance.co.uk. Our team is happy to help. It's useful to include a quick description of the problem and what device you're using, so we can sort it out faster.